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Services

Information Technology Services provides access and support to a number of campus systems and other technology resources.

 

Reporting Problems

Please call our help desk at ext. 8234 for technical assistance with the following:

  • Email Accounts
  • Banner Access (student records and administrative software)
  • Blackboard Issues
  • MyLander Issues 
  • Laptop and PC Setup (new and existing computers)
  • Laptop and PC Repair
  • Software Training
  • SMART Classroom Support
  • Virus Alerts and Infections

Submit a Work Request Online

You can also submit a work request via our Service Desk.  If this is your first time submitting an online work request, please enter in the required requester information (email address, name, location, phone, etc.) Please be specific about the problem you are having (list any error messages, etc.) and be sure to include your full name, office and/or room number and a telephone number where you can be reached.

Reporting Network Connectivity Problems (Students)

Verify all connections are made correctly per instructions referenced for the appropriate Residence Hall. 

Report all problems concerning network access to ITS by calling 864-388-8234. The staff there will be able to assist you.

If ITS personnel need to come to the residence hall room to resolve the connection problem, this will be done on Monday through Thursday between the hours of 10:00 am and 4:30 pm and Fridays between the hours of 10:00 am and 2:00 pm. The individual experiencing connection problems must be present at the time ITS personnel are scheduled to be there.